Account Management and Billing
Users, payment methods, invoices, and account settings.
User Maintenance
- Finish Setting Up Your User Profile
- How to Add/Update Your Signature
- Adding Users to Your Account
- Adding A User To Your Clinic (Canada)
- Adding Account Managers to Your Account
- Disabling Users on Your Account
Billing
- How much does GVL cost?
- How much do I pay per certificate?
- If I am on the Starter plan, do I have to pay GVL as soon as I sign a certificate?
- If I signed an EIA and deleted it from the Awaiting lab column, will I be charged?
- Edit Payment and Billing Information
- Credit Card Verification
ACH Payments
- What is ACH, and why should I add it as a payment method?
- How to Add ACH as a Payment Method in GlobalVetLink
- How do I add ACH as a payment method to my account?
- What types of bank accounts are eligible for ACH payments?
- How do I update my bank account information for ACH payments?
- What happens after I enter my ACH details?
Enhanced Security
Single Sign-On
Pay Now FAQs
- Who can use the Pay Now feature?
- When does the Pay Now button appear?
- Can I still reach out to GVL to help make a payment on my behalf?
- If ACH is my payment method, why can’t I use the Pay Now feature?
- Can I use the Pay Now feature if my payment was declined previously?
- If I have a lab tied to my clinic account and I make a payment, does that also pay my lab bill?
Pricing FAQs
- How do I contact the GVL Customer Support Team?
- What is the advantage of using GlobalVetLink for my health certificates and other compliance documents?
- What benefits do I get through using GlobalVetLink?
- What changes have been made to the platform recently?
- What do I do to learn how to use my GlobalVetLink account better?
- What are the updated certificate transaction fees?