How to Add ACH as a Payment Method in GlobalVetLink

You must have Account Manager access to add or update payment methods within GlobalVetLink (GVL).

Adding ACH as your first payment method:

1. Log into GVL and navigate to the Home page
2. Click on + Add payment method within the Billing details card or select Manage billing details.
3. In the Payment & Billing card, click + Add Payment Method, then select ACH.
4. Follow the prompts to enter your bank account details.
5. Click Submit to save.
   • Once ACH is added, it will automatically be set as your default payment method for recurring monthly payments.

Adding ACH when you already have a payment method:

1. Log into GlobalVetLink, click your profile icon in the bottom-left corner, select Payment, or go to the Home page and click Manage billing details.
2. Navigate to the Payment & billing card.
3. Click Switch payment method, then + Add payment method, and select ACH.
4. Follow the prompts to enter your bank account details.
5. Click Submit to save.
   • Once added, ACH will automatically become your default payment method for recurring monthly payments.

Important notes:

• Removing old payment methods
  • At this time, users cannot remove old payment methods directly from their accounts. For assistance, contact GlobalVetLink support at gvlsupport@globalvetlink.com.
• Failed ACH payment
  • If an ACH payment fails, the billing point of contact(s) will be notified via email, and Account Managers will see the notification within GlobalVetLink. To resolve this:
    • Update your payment details or use an alternative payment method.
    • For overdue balances, contact GlobalVetLink Support at gvlsupport@globalvetlink.com.