How to Add ACH as a Payment Method in GlobalVetLink

You must have Account Manager access to add or update payment methods within GlobalVetLink (GVL).

Adding ACH as your first payment method:

1. Log into GVL and navigate to the Home page
2. Click on + Add payment method within the Billing details card or select Manage billing details.
3. In the Payment & Billing card, click + Add Payment Method, then select ACH.
4. Follow the prompts to enter your bank account details.
5. Click Submit.
6. Review details on the confirmation page and click Confirm.
   • Once ACH is added, it will automatically be set as your default payment.
   • You will receive an email from billing@globalvetlink.com with the subject “Action Required: Verify Your ACH Setup with GlobalVetLink” containing the next steps.
7. Two micro-deposits will be sent to your bank account within 2-3 business days.
   • Once received, reply to the email from billing@globalvetlink.com with the exact deposit amounts.
8. The GVL accounting team will notify you once ACH setup is complete.

Adding ACH when you already have a payment method:

1. Log into GlobalVetLink, click your profile icon in the bottom-left corner, select Payment, or go to the Home page and click Manage billing details.
2. Navigate to the Payment & billing card.
3. Click Switch payment method, then + Add payment method, and select ACH.
4. Click Submit.
5. Review details on the confirmation page and click Confirm.
   • Once ACH is added, it will automatically be set as your default payment method for recurring monthly payments.
   • You will receive an email from billing@globalvetlink.com with the subject “Action Required: Verify Your ACH Setup with GlobalVetLink” containing the next steps.
6. Two micro-deposits will be sent to your bank account within 2-3 business days.
   • Once received, reply to the email from billing@globalvetlink.com with the exact deposit amounts.
7. The GVL accounting team will notify you once the ACH setup is complete.

Important notes:

• Removing old payment methods:
  • At this time, users cannot remove old payment methods directly from their accounts. For assistance, contact GlobalVetLink support at gvlsupport@globalvetlink.com.
• Failed ACH payment:
  • If an ACH payment fails, the billing point of contact(s) will be notified via email, and Account Managers will see the notification within GlobalVetLink. To resolve this:
    • Update your payment details or use an alternative payment method.
    • For overdue balances, contact GlobalVetLink Support at gvlsupport@globalvetlink.com.