How to Add ACH as a Payment Method in GlobalVetLink

Adding ACH as a Payment Method in GlobalVetLink (GVL)

Prerequisites

• You must have Account Manager access to add or update payment methods in GVL.
• ACH payment methods can only be added for US bank accounts.

Option 1: Home Page Method (Clinic accounts only)

1. Log into GVL and navigate to the Home page.
2. Click + Add payment method under Billing details, or select Manage billing details.

 3. In the Payment & Billing card, click + Add Payment Method, then select ACH.
 

4. Search for your bank in the dropdown under the link dropdown. 

5. Log into your mobile bank account and complete the steps. 




Option 2: Initials Menu Method (Clinic, Lab & Feed Mill accounts)

1. Log into GlobalVetLink, click your initials in the bottom-left corner, and select Payments.

   
   
    

2. Navigate to Payment & Billing.

Click Switch payment method, then + Add payment method, and select ACH.

Search for your bank in the dropdown under the link dropdown, and log into your mobile bank account to complete the steps. (See photo under Option 1, steps 4–5.)
 

After Adding ACH

• ACH is automatically set as your default payment method for recurring monthly payments.
• ACH is auto-enrolled in autopay and will process automatically if there's an outstanding balance.
• The ACH account is automatically verified once confirmed.

Important Notes

Removing old payment methods:
Users cannot remove old payment methods directly from their account. Contact GVL Support at gvlsupport@globalvetlink.com for assistance.

Failed ACH payment:
If an ACH payment fails, the billing point of contact(s) will be notified via email, and Account Managers will see the notification within GVL. 

To resolve:

• Update your payment details or use an alternative method (e.g., card payment).
• Contact your bank to check if the payment was blocked for potential fraud.
• For overdue balances, contact GVL Support at gvlsupport@globalvetlink.com.