• Who can use the Pay Now feature?
• When does the Pay Now button appear?
• Can I still reach out to GVL to help make a payment on my behalf?
• If ACH is my payment method, why can’t I use the Pay Now feature?
• Can I use the Pay Now feature if my payment was declined previously?
• If I have a lab tied to my clinic account and I make a payment, does that also pay my lab bill?
• Will I receive a confirmation after I make a payment using the Pay Now feature?
• Will the outstanding balance be automatically updated on the Invoices card after making a payment?
• What should I do if I experience an error while trying to use the Pay Now feature?
• How do I update my payment method if my credit card has expired?
• Is there a fee for using the Pay Now feature?
• What happens if my account has been restricted and I successfully make a payment? Will I be able to use GVL immediately?
• Why would my account be restricted?
• What should I do if I am not an account manager, and my account is restricted?