Address Search & Validation
- Can I edit an existing address?
- What if I don’t see the address I’m looking for?
- Can I use this feature for international addresses?
- What parts of the address are filled in automatically?
- Do I have to type the full address?
- How do I search for an address in GlobalVetLink (GVL)?
Sharing Records
- How to Share Records within your GlobalVetLink Account
- What does sharing a record mean?
- What information is shared when I share an animal record?
- What additional information is shared if I choose to include the animal owner’s record?
- Are certificates shared when I share an animal record?
- Do I need the animal owner’s consent before sharing a record?
HorseSync
- Troubleshooting HorseSync PWA Issues on Samsung Galaxy S24
- HorseSync Overview Video
- How do I access the new HorseSync?
- How do I install the new HorseSync?
- Is there a shortcut icon available after installation?
- Is HorseSync an app or a website?
Jockey Club Integration
- What if I enter a horse’s microchip that already has an animal record in my GVL account?
- What if the horse’s microchip number is not in The Jockey Club system?
- Why is owner information not included in the information pulled from The Jockey Club?
- Why are pictures not included in the animal record?
- Where is the Jockey Club microchip look-up available in the product?
- How do I access the Jockey Club integration?
GVL Connect
- Adding GVL Connect as an Extension to Microsoft Edge
- Adding GVL Connect as an Extension to Mozilla Firefox
- Adding GVL Connect as an Extension to Google Chrome
- How to Install GVL Connect in Your Browser
- GVL Connect - How To Download and Log In Video
- What is GVL Connect?
Rabies Certificate Reporting
- States with Automated Rabies Reporting by GlobalVetLink
- What if you believe that GVL should be reporting to a municipality, and the platform says it does not?
- What about municipalities that want certificates sent in the mail?
- What if the clinic has the reporting feature turned on, but reporting is not required based on the location of the pet and/or clinic?
- What if a municipality requires the certificate, but the pet owner, not the veterinary clinic, is responsible for submitting it?
- What information is sent to the municipality?
SmartCert Technology
- Is the QR code feature available on all GlobalVetLink certificates?
- Why did we remove the GlobalVetLink watermark?
- Can someone create a fraudulent QR code to get around the system?
- What if, as a veterinarian, I create and sign a certificate but then have to void it. What will appear if the QR code for the voided certificate is scanned?
- What does it mean if the QR code is scanned and it reads “No Information Available?"
- What if the information displayed on the web page does not match the hard copy of the certificate?
Find-A-Vet
RFID Readers
- I have downloaded the animal ID information from my RFID Reader. How do I add it to a CVI?
- Do you provide training on how to use the RFID Readers?
- I am unsure of how to download the data from my RFID Reader. What do I do?
- Which RFID Readers provide animal ID information that is compatible with GVL CVIs?