Certificate Search Improvements
- What if my search returns no results?
- Are draft or pending certificates included in the search?
- What if I want to find all certificates issued to a specific owner within the last month?
- Can I filter by certificate type, like IHCs or CVIs only?
- What if I want to search for VFDs signed in the last 6 months?
- What if I don’t spell a name exactly right?
CVI Templates
- Will CVI Templates be available for other certificate types?
- Will CVI templates work with the wet-ink signature workflow?
- Can I delete a CVI template?
- Can templates be shared between users?
- How do I update an existing template?
- Can I edit a CVI after starting from a template?
FedEx Shipping Labels for IHCs
- Will I receive tracking updates from FedEx?
- What happens if I choose the "Mail-In" option instead of using the Submission Generator?
- Will the FedEx shipping label be included in the VEHCS submission?
- What about Saturday or weekend delivery?
- Can I choose where the shipping label returns the documents?
- Can I generate a label for other certificate types?
Animal Owner & Agent Improvements
- If a clinic creates a certificate and later adds an agent to the animal’s record, will the agent be able to view and access previous certificates in MyVetLink ?
- Can agents create EECVI travel permits?
- Why do clinics now have to include the horse's location on EECVIs?
- If an animal has two owners, can I pick which one to use on the CVI?
- Can I create a single CVI for all horses traveling with an agent?
- Can I create a certificate for an agent if they are added to an animal?
Address Search & Validation
- Can I edit an existing address?
- What if I don’t see the address I’m looking for?
- Can I use this feature for international addresses?
- What parts of the address are filled in automatically?
- Do I have to type the full address?
- How do I search for an address in GlobalVetLink (GVL)?
Sharing Records
- How to Share Records within your GlobalVetLink Account
- What does sharing a record mean?
- What information is shared when I share an animal record?
- What additional information is shared if I choose to include the animal owner’s record?
- Are certificates shared when I share an animal record?
- Do I need the animal owner’s consent before sharing a record?
HorseSync
- Troubleshooting HorseSync PWA Issues on Samsung Galaxy S24
- HorseSync Overview Video
- How do I access the new HorseSync?
- How do I install the new HorseSync?
- Is there a shortcut icon available after installation?
- Is HorseSync an app or a website?
Jockey Club Integration
- What if I enter a horse’s microchip that already has an animal record in my GVL account?
- What if the horse’s microchip number is not in The Jockey Club system?
- Why is owner information not included in the information pulled from The Jockey Club?
- Why are pictures not included in the animal record?
- Where is the Jockey Club microchip look-up available in the product?
- How do I access the Jockey Club integration?
GVL Connect
- Adding GVL Connect as an Extension to Microsoft Edge
- Adding GVL Connect as an Extension to Mozilla Firefox
- Adding GVL Connect as an Extension to Google Chrome
- How to Install GVL Connect in Your Browser
- GVL Connect - How To Download and Log In Video
- What is GVL Connect?
Rabies Certificate Reporting
- States with Automated Rabies Reporting by GlobalVetLink
- What if you believe that GVL should be reporting to a municipality, and the platform says it does not?
- What about municipalities that want certificates sent in the mail?
- What if the clinic has the reporting feature turned on, but reporting is not required based on the location of the pet and/or clinic?
- What if a municipality requires the certificate, but the pet owner, not the veterinary clinic, is responsible for submitting it?
- What information is sent to the municipality?
SmartCert Technology
- Is the QR code feature available on all GlobalVetLink certificates?
- Why did we remove the GlobalVetLink watermark?
- Can someone create a fraudulent QR code to get around the system?
- What if, as a veterinarian, I create and sign a certificate but then have to void it. What will appear if the QR code for the voided certificate is scanned?
- What does it mean if the QR code is scanned and it reads “No Information Available?"
- What if the information displayed on the web page does not match the hard copy of the certificate?
Find-A-Vet
RFID Readers
- I have downloaded the animal ID information from my RFID Reader. How do I add it to a CVI?
- Do you provide training on how to use the RFID Readers?
- I am unsure of how to download the data from my RFID Reader. What do I do?
- Which RFID Readers provide animal ID information that is compatible with GVL CVIs?