How to Make a Payment within our GlobalVetLink Account Following a Failed Payment Attempt

To make a payment following a failed autopayment attempt, you must have Account Manager access and have a credit card set as your payment method in your GlobalVetLink (GVL) account.

Making a payment within your GVL account

1. Log into GVL.
2. Click your profile icon in the bottom-left corner, and select Payment, or go to the Home page and click Manage billing details.
3. In the Account balance card, click ‘Pay now’.
   • If the payment is successful, your account balance will display $0.
   • If there is an error with the payment, a message will appear above the balance, indicating the reason for the failure (e.g., expired card, insufficient funds)
4. Once your payment has been successfully processed, a confirmation will be sent to the primary billing email address associated with your account.

Important notes:

• The Pay Now feature will only be available if there was a previous failed payment attempt, such as an expired credit card.
• If your account is set up for auto-pay and a payment attempt fails (e.g., due to an expired card), you can resolve the issue by updating your billing information and paying your bill without needing to contact customer support.
• If your account was restricted due to an overdue balance, once you pay the outstanding amount, your account will be restored. After payment, your account will function normally, and you will regain full access to services.