Why does the quantity of certificates not match the number of certificates I signed within a billing month?

If you received a credit for certificates, the total number of signed certificates (Quantity) will be reduced by the number of credits you received. 

Example: You signed a total of 10 CVIs within a month, but were credited 2 CVIs. The “CVI certificate(s)” Quantity will display 8. However, if you click on CVI certificate(s) to view all CVIs signed within that billing period, you will find 10 CVIs still listed.

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