Tools & Workflows
Built-in features for searching, creating, and sharing certificates.
Certificate Search Improvements
- How do I search for a certificate?
- What if my search returns no results?
- Are draft or pending certificates included in the search?
- What if I want to find all certificates issued to a specific owner within the last month?
- Can I filter by certificate type, like IHCs or CVIs only?
- What if I want to search for VFDs signed in the last 6 months?
CVI Templates
- What are CVI Templates?
- Will CVI templates work with the wet-ink signature workflow?
- Will CVI Templates be available for other certificate types?
- Can I delete a CVI template?
- Can templates be shared between users?
- How do I update an existing template?
HorseSync
- HorseSync Overview Video
- Troubleshooting HorseSync PWA Issues on Samsung Galaxy S24
- How do I access the new HorseSync?
- How do I install the new HorseSync?
- Is there a shortcut icon available after installation?
- Is HorseSync an app or a website?
GVL Connect
- What is GVL Connect?
- GVL Connect - How To Download and Log In Video
- Adding GVL Connect as an Extension to Google Chrome
- Adding GVL Connect as an Extension to Microsoft Edge
- Adding GVL Connect as an Extension to Mozilla Firefox
- How to Install GVL Connect in Your Browser
FedEx Shipping Labels for IHCs
- What is this FedEx shipping label feature for?
- Will I receive tracking updates from FedEx?
- What happens if I choose the "Mail-In" option instead of using the Submission Generator?
- Will the FedEx shipping label be included in the VEHCS submission?
- What about Saturday or weekend delivery?
- Can I choose where the shipping label returns the documents?
Address Search & Validation
- How to Search for an Address in GlobalVetLink
- Can I edit an existing address?
- What if I don’t see the address I’m looking for?
- Can I use this feature for international addresses?
- What parts of the address are filled in automatically?
- Do I have to type the full address?
Animal Owner & Agent Improvements
- What is an agent?
- If a clinic creates a certificate and later adds an agent to the animal’s record, will the agent be able to view and access previous certificates in MyVetLink ?
- Can agents create EECVI travel permits?
- Why do clinics now have to include the horse's location on EECVIs?
- If an animal has two owners, can I pick which one to use on the CVI?
- Can I create a single CVI for all horses traveling with an agent?
Sharing Records
- What does sharing a record mean?
- How to Share Records within your GlobalVetLink Account
- What information is shared when I share an animal record?
- What additional information is shared if I choose to include the animal owner’s record?
- Are certificates shared when I share an animal record?
- Do I need the animal owner’s consent before sharing a record?