Where to find the Email Log:
To access the email log:
- Navigate to Find Certificates on the left-hand side of the page.
- Click View Sent Emails in the top right corner, near the Void Certificates option.
The email log captures all emails sent to owners, including certificate PDFs and automated notifications such as MyVetLink access grants.
Email Log is displayed below
What the Email Log Contains
Each entry in the email log displays the following information:
- Sender — The name on the user account that sent the email (e.g., Sam Smith DVM)
- Date Sent — The date and time the email was sent
- Recipient Address — The email address of the owner or recipient
- Subject — A brief description of the email's purpose (e.g., Certificate Signed, MyVetLink Access Granted)
- Status — Whether the email was successfully delivered
- Status Last Updated — The date and time the email was last opened by the recipient
Email Status Definitions
| Status | Meaning |
|---|---|
| Generated | The message has been created |
| Processed | The message is queued and ready for delivery |
| Delivered | The message was successfully delivered to the recipient |
| Dropped | The recipient's email server had an issue receiving the message |
| Deferred | The recipient's email server temporarily rejected the message |
| Bounce | The receiving server could not or would not accept the message |
| Open | The recipient opened the email |
| Click | The recipient clicked a link within the email |
| Spam Report | The recipient marked the message as spam |
| Unsubscribe | The recipient clicked the "Opt Out of All Emails" link |