What should I do if the GVL Connect extension isn’t working correctly?

  1. Log out and log back in.
  2. Try selecting a different certificate type.
  3. Ensure you’re on the correct tab within your browser.
  4. Make sure your web browser is up to date.
  5. Uninstall and reinstall the extension.
  6. If the issue persists, contact our support center to report the error.
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