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Articles
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Release Notes - February 12, 2025
The following update was released on February 12, 2025: Bug fixes. Tech Improvements.
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Release Notes - February 11, 2025
The following update was released on February 11, 2025: Tech Improvements. Security Updates.
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Release Notes - February 7, 2025
The following update was released on February 7, 2025: Account managers can now easily view their current subscription plan on the billing page. Backend architecture work. Tech improvements.
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If ACH is my payment method, why can’t I use the Pay Now feature?
The Pay Now feature is currently only available for accounts paying via credit card. ACH payments have a different process that requires finance to process them manually.
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Who can use the Pay Now feature?
Only clinic account managers can use the Pay Now feature after a failed autopayment attempt, provided your payment method is a credit card.
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How to Make a Payment within our GlobalVetLink Account Following a Failed Payment Attempt
To make a payment following a failed autopayment attempt, you must have Account Manager access and have a credit card set as your payment method in your GlobalVetLink (GVL) account. Making a paymen...
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What should I do if I am not an account manager, and my account is restricted?
If you are not an account manager, you should contact your account manager to resolve the issue. If you do not have an account manager, contact GVL support for assistance.
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Why would my account be restricted?
If your account has an overdue balance for a certain amount of time, it may be restricted. This will prevent you from signing certificates and accruing additional charges until your bill has been p...
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What happens if my account has been restricted and I successfully make a payment? Will I be able to use GVL immediately?
Yes. As soon as you pay your bill, your account will be restored, and you can resume using GVL services, including signing certificates.
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Is there a fee for using the Pay Now feature?
No, there are no additional fees for using the Pay Now feature.