FAQs

General FAQs

• I'm having an issue with the system. What do I do?
• Logging In
• Logging Out
• Reset Password
• Leave the Requirements to Us
• Browser Requirements

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Veterinarians

• How can a veterinarian check their accreditation status?
• What do the email log statuses mean?
• Deleting Certificates
• Errors on Signed Certificates
• Can I download a form for a health certificate from GVL and then fill it out?
• Any suggestions for taking pictures to use with GVL?

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Animal Owners

• Errors on Completed Certificates
• I am an animal owner. How can I access completed certificates from your site if my Veterinarian uses GVL services?

Laboratory Technicians

• Laboratory - Download Lab Submittal Form

State Animal Health Officials (SAHOs)

• ADT Reporting
• Validating Animal Import Rules

District Offices (Canada)

• How can I locate the number of tests a lab completes?
• How can I locate an EIA completed outside of Canada?
• Certificate (EIA) Search

Pet Airline Travel

• Recommendations for pet owners to promote safe travel of pets:
• Who regulates live animal transportation via air?
• How early should a pet owner arrive at the airport to check in for their flight?
• Is tranquilization or sedation recommended for pets flying?
• What kennels/crates or carriers are recommended for air travel?
• What documentation is required for a pet to travel via air?

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