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FAQs

General FAQs

  • I'm having an issue with the system. What do I do?
  • Logging In
  • Logging Out
  • Reset Password
  • Leave the Requirements to Us
  • Browser Requirements
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Veterinarians

  • How can a veterinarian check their accreditation status?
  • What do the email log statuses mean?
  • Deleting Certificates
  • Errors on Signed Certificates
  • Can I download a form for a health certificate from GVL and then fill it out?
  • Any suggestions for taking pictures to use with GVL?
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Animal Owners

  • Errors on Completed Certificates
  • I am an animal owner. How can I access completed certificates from your site if my Veterinarian uses GVL services?

Laboratory Technicians

  • Laboratory - Download Lab Submittal Form

State Animal Health Officials (SAHOs)

  • ADT Reporting
  • Validating Animal Import Rules

District Offices (Canada)

  • How can I locate the number of tests a lab completes?
  • How can I locate an EIA completed outside of Canada?
  • Certificate (EIA) Search

Pet Airline Travel

  • Recommendations for pet owners to promote safe travel of pets:
  • Who regulates live animal transportation via air?
  • How early should a pet owner arrive at the airport to check in for their flight?
  • Is tranquilization or sedation recommended for pets flying?
  • What kennels/crates or carriers are recommended for air travel?
  • What documentation is required for a pet to travel via air?
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